"Our store had coupons every week that came out in the paper. They used to give them away at customer service, and we usually had a few to spare at the registers. When they stopped giving them to us for some random reason, we then had to explain we didn’t have coupons to give away. I could not re-scan coupons, I would lose my job.
One day an associate was buying some things and had forgotten her coupons. A nearby manager said she had extra coupons and I scanned them. Unfortunately for me, a customer behind her viewed this exchange.
Customer: 'Do you have any extra coupons?'
Me: 'No, I don't. They don't give them to use anymore.'
Customer: 'Yes you do.'
Customer: 'You gave some to the girl before me.'
Me: 'She's an associate and is using a manager's coupons, it's a little different.'
Customer: 'She told me in the dressing room that you had a bunch of coupons I could use at your register. This isn't fair!'
(That's right, the associate flat out lied to the customer, thanks a lot)
Me: 'Well she wasn't telling the truth. As I said, they don't give them to us anymore, if we want coupons for ourselves we have to get them out of the paper like everyone else.'
Customer: 'But you have a whole bag of them right there!'
Me: 'Those are used coupons, I can't re-scan them.'
Customer: 'Yes you can!'
Me: 'No, I can't. I will lose my job.'
Customer: 'But you just did it for her!'
(this exchange goes on for a few minutes)
Me: 'As I said, they don't give them to use anymore.'
(At this point she looks like she's going to cry).
Customer: 'It's not fair! You come in early and take all the coupons for yourselves so the customers can't have any!'
Me: 'We don't have coupons at the store at all. I don't have this stash of coupons that I hide for the sake of it.'
Customer: 'Well, I thought [dept. store] needed my money. I was probably going to spend over $300 today and you just lost my business. I'm very disappointed.'
Me: 'And I'm disappointed basic education failed you so horribly, so I guess we're even.'
There was no freaking way she was going to be spending $300. Maybe she was so used to leeching off of the government for welfare she expects handouts. Not from this girl. I partially blame this on magazines with shopping 'tips' that say if you annoy the clerk enough you'll get your way."