Wait? What’s the question? Reddit user trebuchetfight Seems to be stuck in a vicious cycle with this order.
“I work at an Italian place right now. We call our Italian menu items by Italian names with English descriptions. I get a lot of questions but I don’t mind a hair because I get paid to talk about food.
Not too long ago, though, it sort of went slapstick. It’s not that they asked a dumb question, but they kept asking it.
Them: ‘Pollo e penne?’
Me: ‘Oh, that’s chicken and pasta with-‘
Them: ‘Does it have meat in it?’
Me: ‘The chicken pasta? Yes, pollo is Italian for chicken.’
Them: ‘Can I get the chicken but not the pollo?’
Me: ‘Pollo is just Italian for chicken; if you want chicken it’s really good-‘
Them: ‘No, I like chicken but I don’t want pollo.’ I kind of lost it for a split second.”
Customers are often so upset when something goes wrong with an order that they make sure it is known immediately. So, how much time can go by before the complaint is no longer valid? Reddit user SurlyTurtle has an opinion on this question.
“A lady called to complain about her burnt pizza. I asked for her name but couldn’t find it among the night’s orders. I asked when she ordered and she said, ‘A week ago.’
I asked the obvious question, ‘So why didn’t you call back then?’
‘We went on vacation.’ I hung up.
Whoever came up with ‘The customer is always right,’ must not have worked with actual customers.”
Reddit user Cocoaboat didn’t stand a chance against this customer. Be careful what you substitute an order with!
“Customer: ‘Can I have a Coke?’
Me: ‘Is Pepsi okay?’
Customer: ‘I asked for a Coke.’
Me: ‘Ma’am, we don’t have Coke products here, just Pepsi.’
Customer: ‘Okay, I guess I’ll have a Sprite.’
Me: ‘Ma’am, we don’t serve Sprite here, either, since it is a Coke product.’
Customer: ‘Why did you say that I can’t have Sprite since it’s a Coke product? They taste nothing alike! Now get me my dang Sprite!’
I got her a Sierra Mist.
I got no tip and a complaint letter sent to my manager about how I refused to give her soda and when I did, I ‘sabotaged’ it as revenge, and she got food poisoning from it. She ordered the biggest burger we had and one of the biggest appetizers as well as dessert and ate every crumb. I got fired for that bull.”
Sometimes the things we learn in elementary school can pay off later. Of course, if you are like Reddit user AliceInPieces and have to explain the simple things – it isn’t always received well.
“I worked at Subway when I was 16. A customer asked me the difference between the turkey and ham. I told her the ham was made from pigs and the turkey was made from turkey. She did not like my answer.”
McDonald’s is sure to have the best advertising out there. It’s so good, as described by this Reddit user – people think everyone has their items!
“I used to work at Starbucks. I don’t know how many times people would come through and order egg McMuffins, McGriddles, hash browns, basically anything on a McDonald’s menu. And you’d say, ‘Oh, I’m sorry, this isn’t McDonald’s. We don’t have those…’
Then they’d freak out and yell, ‘YOU DON’T SELL MCMUFFINS?!'”