“Don’t work there anymore, but the one order that sticks in my mind above everything else was one time a guy came in on the phone to order two sandwiches and he explained one was for his seven months pregnant wife so to please make it right, he has a list of exactly what she wants. So I made it exactly how it was written down, he paid, and all was good in the world.
Then maybe ten minutes later the phone rings and I answered it, and there was this woman on the phone just screaming at me. This psycho was telling me I made her sandwich wrong, and how she wanted ranch instead of mayo and blah blah and she would send her husband in to get it remade. Ya know, full Karen minus the ‘Let me speak to the manager’ bit. So the guy came back in and I immediately recognized him and he apologized profusely, explaining his wife was pregnant and hormones and whatnot, and I assured him I’ve been yelled at for less. I told him it was no big deal, I’d remake it at no charge. He had the offending sandwich, so I remade it right and threw the old one away, and as I was ringing up the order (even though it was free it still had to be rung up at $0 for bread count accuracy) the phone rings.
So I handed the man his sandwich and answered the phone. There was this woman on the phone hysterically crying, and I asked if she was alright, and she informed me she called earlier and she felt horrible about yelling at me. Apparently, she realized she wrote it down wrong and it wasn’t my fault. The whole time, I just awkwardly told her it was okay, no big deal, we got it taken care of, you’re okay don’t worry about it, it’s no big deal.
Then she, still sobbing, asked me straight up, ‘do you forgive me?’
I said ‘It’s all good, no worries,’ and she said ‘No. Do you forgive me?’
I said ‘Yeah don’t worry about it,’ and she asked again ‘but do you forgive me?’
I replied, ‘Yes, I forgive you. Have a great night, ma’am.’ After which she hung up.
I still remember that even seven years later because it was the only time I’ve ever had a customer call back not only to apologize but crying about it as well.”