Has this actually ever worked for her?
All content has been edited for clarity.
Surely This Has Never Worked
“There was the man who ordered an extra side of gravy, which cost fifty cents. When he realized he had been charged for it, he came back to my counter glowering. I looked over his receipt, and everything was correct.
I calmly explained, ‘Yes, extra gravy costs extra.’
He exploded, cursing and screaming, in my dining room full of families. I asked him three times to lower his voice and stop cursing so we could come to a solution. He did not. So, I asked him to leave. When he refused, I gave him a choice: ‘Leave under your own steam, or I will call the police to help you find your way out.’
He raged that his family was still eating, ‘Do they have to stop eating and leave too?’
After a glance at his table, I told him, ‘No, your family is behaving appropriately and not causing a disturbance. They are welcome to finish their meal. You, however, is not, and must exit immediately.’
When he asked where he was supposed to go, with his family still eating, I said, ‘Anywhere but here.’
He threatened, ‘I’m never coming back here.’
I said, ‘I insist you don’t. As a matter of fact, you’re banned.’
All over fifty cents.
Another time, there was a woman who asked for a free burger for her dog.
I informed her, ‘We do not offer free food for pets.’
She raged, saying, ‘You should give free food to pets because pets are expensive.’
I apologized and repeated the policy.
She huffed, and tried to hand me her money, saying, ‘Fine then, here, you little wench.’
I said, ‘Ma’am, your money is no good here.’
She looked surprised, watching as I used my manager override card on the register. She asked, ‘Are you giving me the food for free?’
I said, ‘No ma’am, I’m refusing service. Your order has been canceled, and it is time for you to leave.’
She screamed at me, the only intelligible phrase being ‘You can’t do that!’
I merely smiled, and pointed at the sign saying ‘We reserve the right to refuse service to anyone.’ Then I closed the drive-thru window in her face.
She waved her arms and banged on the window until I told her, phone in hand, ‘I’m going to call the police if you don’t leave immediately. You’re no longer welcome and will not be served if you come back.'”