Justin the manager is my hero.
All content has been edited for clarity.
Give This Man A Raise
“I didn’t personally deliver this one. My manager did. A woman ordered a House Salad which comes with four or five croutons. Keep in mind, she was one of those, cut off my greeting with, ‘Diet Coke,’ and a wave of the hand types. I brought the salad to her, and she complained about the number of croutons.
‘What you guys can’t afford to give someone more than 2 croutons?’ she said in a very snotty tone. I just said, ‘I’ll be right back with more ma’am.’
I went to the back, got a small 2oz portion cup full from the kitchen, and my manager (we will call him Justin) walks by. ‘What are all the croutons for?’ he asked.
‘Oh, just some lousy lady that said our salads don’t come with enough.’ So he grabbed the portion cup from me, ‘I’ll take them out to her, which table?’ I followed him to the front of the house, and watched as she complained and says, ‘What is it with you people and trying to pinch every penny, they’re just croutons!’
At this point, Justin just turned and headed back to the kitchen, grabbed a full-sized dinner bowl, fills it with about 150 croutons, and says, ‘Oh she’ll get her freaking croutons alright.’
At this point, I’m dying as he heads back to the table, and drops it off, while I watch from a half wall about 10 feet away. He sets it down with a smile, ‘There you go, ma’am.’
She glares at him with a, ‘Oh you’re gonna be a smart aleck now, huh?’
Justin replied, ‘Ma’am, I’m just making sure you have all the croutons you need.’
I look and a couple of other servers are next to me watching.
The woman looks like she is about to blow a gasket and says sternly, ‘I want to see your manager this instant!’ Justin gives a, ‘Right away, ma’am!’ Takes one step back from the table, and does a full spin, ‘Hello, I’m Justin, the service manager here, what seems to be the problem?’
All of us watching couldn’t help but bust out dying laughing, and that lady wanted no part of the restaurant or Justin’s croutons. Karen got ticked off, shoved the bowl of croutons to the middle of the table, gathered her things, and left.
Best server moment ever, and always grateful to my service manager for being such a boss!”