Working in fast food isn’t an easy job. Content has been edited for clarity purposes.
“Talk about being cheap. Working in the food industry, you are paid at a bare minimum including your tips. Those tips are split between you and the back kitchen. The kitchen makes 15 percent off tips and the waitress keeps the rest. The thing is, tips are a privilege. Your boss has the right to give it to you or not. This one day a woman came to the restaurant wanting to buy a poutine. Having not been there in a while, the lady took her time to know exactly what she wanted.
As I started typing down her order on the system, I saw through the corner of my eye that the woman was putting five cents in the tip jar. Being as kind as possible, I thanked her and continued to proceed with her payment. Little did I know that when I was giving the woman her poutine, she took her five cents back. At that moment I wasn’t anything but confused. But I was too tired to even care. Twenty minutes went by and this lady was devouring her meal like it was her last. Every bite she moaned and secretly I laughed. People love the poutines we made, evidently, she did.
By the end of her meal, the woman glanced over to me. She got up with her poutine box (which had like three fries in it) and she started complaining about how ‘the fries were too cold’ when really they came out sizzling from the fryer. She continued to make excuses for why she didn’t like the poutine and that she wanted a refund.
So, our policy was that if the food doesn’t look or live up to the expectations we hold then we can reimburse you either in food or money, which is the amount you paid. This woman was trying to get another poutine for free and sadly our policy was something we had to follow especially when the customer is very unhappy and wants to speak to the manager. Also, I needed to remember that our reviews online really mattered and one bad review can cost us customers.
I’ve been in situations where people are being cheap and it’s only fair to say that’s it’s a tough world out there. But come on, writing a bad review on google, that’s a little too cheap of you to jeopardize someone’s life and career. I’m not saying one bad review can stop the restaurant from running but it can trigger a lot of people to not want to come. Being cheap is fine when it doesn’t involve a negative outcome on the other person’s behalf.”