“I had a gray-haired lady who got in a fender bender. This lady shouldn’t have been driving, but whatever. I just fix things. She had a 2010 Ford Fusion. It ended up getting two new headlights and a grille. I aimed the headlights and we sent the car off to her after a few weeks. About three days later, I was called up front. The same lady was up front claiming her headlights were not aimed properly. I had the porter bring the car into the shop, calmly invite the lady and her middle-aged daughter in back, turned on the headlights, and compared them to another car in the body shop. They were virtually the same height. The lady exclaimed that the other car’s lights must have been off too and that we did not know what we were doing. ‘My driveway isn’t lit up like it was before,’ was her reason.
After about 25 minutes of showing the lady everything was done right, the daughter finally said, ‘Mom, they’re aimed right.’ Just for giggles, I turned on the brights. ‘That’s what they used to look like!’ the lady said. If only I could have cut her license up…”